Maintenance service

1. Our company has set up a group of tough emergency maintenance service teams with experienced field engineers and senior technicians, who can rush to the scene to repair and replace any problems in the fastest time.

2. Within one week of product delivery, the staff of the after-sales service department of our company will follow up and consult by phone according to the contact information of customers until the customers are satisfied.

3. All complaints about product quality should be answered within one hour, and the treatment measures should be determined according to the complaints, and maintenance and replacement should be carried out.

4. During the warranty period, the expenses related to product quality shall be borne by our company.

5. During the warranty period, due to your improper use or natural environment, we provide maintenance free of charge, and the materials and accessories used for maintenance only charge the cost price.

6. For products beyond the warranty period, our company promises to conduct regular door-to-door inspection and maintenance for life.

Installation acceptance

After all the goods are installed and debugged, they can be checked and accepted by customers before leaving the site.

Return notice

1. The returned products shall have complete outer packaging, accessories, instructions, warranty cards, invoices, invoices and explanations of the reasons for the return.

2. If users have quality problems under normal use, please contact our company quickly within the warranty period, so that users can get timely maintenance and replacement.

3. Now we can't enjoy the promise of return and exchange in the following situations:

A. the product has been used abnormally.

B. storage and humidity under abnormal conditions.

C. unauthorized repair, misuse, abuse and alteration.

D. damage caused by food and liquid splashing.

E. normal wear and tear of products.

F. beyond the shelf life.